So much makeup. Such little student finance. A fight against the draconian makeup policies of a Catholic school. (2013)
Archive for November 2010
Nail polish I used for this:
Barry M Nail Paint in Spring Green
Nails Inc Diet Coke Promotional Nail Polish in "Milan" (I think)
The rest were all nail art pens mixed together to create different colours. Those things are life savers, let me tell you.
The fuckery continues!
NOTE: If you want a recap of the original incident, please click here to read up on it. It's been covered by several other bloggers as well, most notably Anastasia at Lipsticks and Lightsabers.
So for the past fifteen days I've been under the impression that my Sleek order has been dispatched and is winging it's way to me, albeit incredibly fucking slowly. When I log into my account on the website, it has my order written there all legit looking, the money has been taken from my account and I've reimbursed father dearest for the colossal amount I spent (yes, even with the 50% off sale). In fact, I'd conversed with the General Manager of Sleek MakeUp, over a second, different order which had mysteriously appeared in my "Open Orders" tab about a week after the incident, which he cancelled for me. That would have been a great time to say, "Oh Lena, by the way, your order is rotting in cyberspace right now." At least give me a bit of heads up and a refund so I can blow my money at Superdrug as they're doing 3 for 2 on cosmetics right now.
Even the parcel I ordered from Hong Kong for about a quid, free postage, got to me earlier than fifteen days, let alone a domestic parcel for which I've actually paid for shipping. I'd actually been contemplating contacting Sleek about the whereabouts of my products, but I cut them some slack, though, aware that there must be a backlog or some shit with the sale.
So I'm just chillin' on Facebook, excited over the fact we have a five day weekend (two INSET days at my school, fuck yeah) and whatnot, and I notice Sleek have got a new note up. Good job that they put it up late at night so it would fly under the radar because what I read next basically made me want to throw a cute baby animal into my monitor.
"Unfortunately if you have not received the email indicated above we will not be able to process your order."
What is this.
Your website has acknowleged that my order is valid. The credit card company has acknowleged that my order is valid. My savings jar is weeping because that order is valid. So where's my email?
Perhaps I'm not understanding this correctly, because this email was longass and incredibly confusing.
"Some of you would have received an email from our General Manager Saif Pathan within the few hours (Please check your Junk Mail also). This email confirmed that your order was successful and your items have or will be dispatched shortly. This email has been addressed specifically to customers who have paid by PayPal, placed an order on the website on the 11th or 12th of November where the payment was not rejected initially or subsequently."
Cool story bro! I didn't pay by PayPal. I paid by your Sagewhatever it is. I didn't recieve an email, but because your website said my order was fine, and the money had been taken from my account, and none of you said anything to the contrary at the time, or posted this I dunno, two weeks earlier, I'd thought I was done and dusted. Silly me!
Oh, and I asked on your website before the sale began whether you accepted PayPal, and you said you didn't. So how is everyone managing to pay by PayPal? It would have saved me a lot of hassle, let me tell you.
But apparantly, it's all OK because I still have my money. Wait, I wasn't aware that I still had my money. Explain this to me, Sleek.
"A few of you are concerned that money may have been taken out of your account but that we are saying you have not paid for your goods. To explain, when an order is placed on the website no money is taken until your goods are dispatched and invoiced."
What a great system! Until you read on.
"We only began doing this on Thursday 18th of November."
Well that's fucking amazing, Sleek. But I ordered on the 11th, you know, when you held the SALE IN FUCKING QUESTION. So what was the point in even writing that? Save some pixels and stop trying to make yourself look good.
The bit that we're concerned with is this:
"However our payment system providers SagePay do have the ability to reserve funds for up to 30 days"
So these people have the right to hold onto my money for a month, during the Christmas period when I, miss broke student, have things to buy for people. And at the end of it, I don't get my products. w0t a Gr8 sistem! U guize R sooooo clevaaaaaaaaaaaaaaaaaa!!!!1111!!!!11
What irks me the most is the lack of personal contact, and I don't mean a rushed Twitter message. A mass email informing everyone of the situation isn't so hard to do now, is it? Judging by the amount of spam that I recieve...
It's the unspoken assumption that everyone logs onto the Sleek MakeUp Facebook page daily. Hell, I stumbled on it by chance - it wasn't even in my newsfeed. An email, just repeating what they said in the note, would have done wonders, and even better would have been an email to everyone detailing where exactly they stood, order wise, and their website to be updated or something so that it doesn't "mislead" people.
I'm taking my sarcastic bitchface mask off, now, and putting it on my desk. Sleek do acknowlege their fail.
"Initially we received updates of what payments had been successful however this turned out to be not entirely accurate we received this confirmation of errors some 5 days after the sale had ended...I know there has been a lot of frustration expressed (and quite rightly so) as a result of our delayed response in getting back to you regarding the status of your order and dispatch dates and we can only apologise again for the delay. As our server struggled to cope with traffic and transactions the information it was sending to our payment provider was skewed and we have had to wait for over a week to receive accurate information."
Thank you. Consumers need more of this, please, and less of tweets about pizza that you "deserve" and cheesecake.
And Sleek generously offer us a chance to partake in the sale - again - :
"For those of you that still wish to benefit from this offer we are putting things into place so that everyone who contacted us by email regarding attempted orders but were unable to buy successfully will be sent an individual one time only 50% off discount code."
Thanks again! This sounds like a great idea! Only:
"Since the sale the expected pre-xmas order rate has come through the website"
"The distribution of these codes will be staggered and this process will not begin until after at least 14 days."
Makes it all a tad moot, actually.
So Sleek have unwittingly mentioned that orders have spiked for their cosmetics as Christmas presents and the like, which means that they're going to be facing increased orders/work anyway, and we're not going to get this new code until at least after fourteen days - well into the Christmas shopping period. So the website is going to be busy and they're going to be rushed off their feet dispatching orders. Who's to say the same thing won't happen again? It's likely that we won't get any products (using this system) ordered until well after Christmas. Which sucks if you wanted to give some away as Christmas presents. Which sucks if you wanted to purchase the limited edition Good Girl, which most likely won't be in stock by the time this second promotion rolls around. Which sucks if you just wanted look pretty for the Christmas parties. Which sucks if you wanted some, like me, to give away to your readers who don't live in the UK and don't have easy access to Sleek, so that they'd fall in love with Sleek products too, so much that they might even contemplate paying thirteen fucking dollars for postage outside the Eurozone.
The situation sucks all around, basically, for everyone.
EDIT: I appreciate that the staff are trying to do all they can to rectify the situation, it's not a personal attack on anyone. This probably sounds like an incredibly bitchy post but right now, I've got no product, no money and no giveaway, which is why it sounds like it does.
I can't even begin to fathom the incredible amounts of imagination that goes into these names.
Still, they're more imaginative than Barry M.
All in all, this colour is beast. I approve.
/explains the random z's on my remaining fingers.
It's "Incarnation I." because I'm planning to redraw Mr. Puff so it's less bumpy. I'm planning to get some acrylic paints because that seems to make nail art easier? I dunno.
For my UK readers:
The December issue of Glamour (£2) is giving away a Nails Inc polish in a choice of four different colours! I bought "Jermyn Street". It's a pretty good deal because they're usually like £11 each or something dumb like that.
What are your opinions on overdone nail colours? I personally just feel that certain shades of red, mint green and black have been worn /everywhere/ and now they're just old. That's just me though.
Black Dog, (matte black) Barracuda, (black based silver) Jet, (practically Asphyxia in loose pigment form but darker, but it's a sort of black based purple) Sabbath (black based blue), Cobra, (think tarnished gold coins or something, very nice black based gold) and Libertine (black based green).
Pigmentation is excellent but I'd expect nothing less for £23.50. Plus train fare -.- /forever bitter about the fact that I couldn't purchase this in my local Boots and had to go all the way up to the huge city.
Lipglossiping's post is what made me want to purchase this initially (I've been lemming it basically since the summer) and she applies it over Pixie Epoxy and wow. Just wow. It's stunning. Unfortunately, I don't actually own any Pixie Epoxy so when I eventually get round to ordering from Fyrinnae I'll pick some up and see how the shadows look applied over it. EDIT - totally do now, and I love it.
I'd need more than a poxy bow to make me pay £6.50 or whatever the full price was for all of these, though. /forevercheap.
Hey everyone. Can you tell by my tone that this isn't going to be a happy post, lol? I sound so depressing. Sorry.
Disclaimer, because I know there's going to be SOME illiterate fool out there who rages at me for this.
- I love Sleek (product wise, anyway) and I like the way they interact with consumers on social networking sites.
- I'm not accusing anyone of racism. This is not a "pity me I'm black" post.
- I'm not ungrateful for the sale.
- This is all just. my. opinion, and what I've observed. If you don't like it, reply in an informed way please or just cry moar.
I assume almost everyone, UK resident or not, knows or knew of the Sleek 50% sale that began at 12:00pm today.
Not going to lie, I was pretty excited for it. I'd saved my job money for a bit and woke up early to leave instructions on the computer for my Mum to order the products for me (as I'd obviously be away at school and I didn't want to wait the three and a half hours until I returned as Sleek have some pretty hardcore stans who'd buy up all the good stock) and basically went through school in a happy daze despite the fact that we had double Maths. Yes, double Maths, I kid you not. I'd usually just sleep through that lesson but this time I pretended to pay some sort of attention. Well I tried anyway, so sue me.
But I get home and Mum starts talking about the website crashing, people can't find the code and other apocolyptic goings-on on the internet. At first I was pretty sceptical of that, but I went to the computer myself at about, I don't know, half three? And I'm still here at half eleven, typing this up.
The Sleek website has been on and off all day, painfully slow, and when you do (eventually) managed to fill your cart up, you go to the checkout and everything from your cart is emptied. If you leave the computer, the products that you want/are most desirable (for example, their recently released Bad Girl/Good Girl palettes) will sell out quicker than it takes to watch Usain Bolt do the 100 metre sprint. The website went down for about an hour (in total) so that the server capacity could be increased and of course angry consumers took to the Facebook page and Sleek's Twitter to report a glitch of multiple orders, trouble paying, emptying carts, general chaos and just raging really.
The whole thing was to celebrate 20,000 "likes" or "fans" on Facebook. It was mentioned as a goal a while back and the staff said they'd hold this sale to celeberate that occasion, and it just so happens that a makeup fan with a good memory reminded them of this and they held the sale. Now, I can't blame Sleek for having good quality products. Hell, I'm a huge Sleek fan and love their products. How couldn't I? I'm black living in a majority white country and most of the makeup is either a) not my colour/tone (drugstore foundation shades dark enough are always patronisingly named "Cocoa" or "Chocolate" and come with like no choice of undertones or anything. I suppose very pale people on the other end of the spectrum have the same problem. We can suffer together lol or b) expensive. This is a blog aimed at students, lol. Students generally don't have the money to spend on MAC or Chanel foundations just to get a match, and nor should they have to. The nearest MAC store is far, far away from where I live and I wouldn't know where to buy Chanel. :P
Where was I? Oh yeah. So the website crashed and burned terribly, and everyone was understandably upset. While some complaints were being addressed by the staff (who must have been really stressed by all of this, I do feel for them) others went under the radar. I guess the point of this post is that the sale just didn't seem well thought out, at all. It's been reported that over a million people tried to access the Sleek website today. Over a million! Did Sleek not see this coming? Did they not anticipate the need for more server space?
Sleek generously added a "10 for £10" deal on their eyeshadow dusts and said they would add Pro makeup brushes to the line up. I believe the eyeshadow dusts only actually appeared on the website at about seven or so o clock? The sale commenced at 12. I think people are still waiting for the pro brush set to be available on the website. The paying system is quite frankly messed up, it keeps showing error messages but yet deducts money from your bank site and some international buyers found that it did not accept their local credit card and there was no option for PayPal which is pretty much universal, so found they could not participate.
No offence to the lovely men and women of Sleek but the sale just struck me and many other consumers as rushed and hurried. It was announced last week, but on Wednesday a list was put up of all the products that would be out of stock - many of them extremely popular, such as the Pout Polishes, palettes, foundation testers and concealers etc. If it had been better thought out, in my view, then Sleek could have got plenty of stock in of those products and then people would not have felt the need to stay online for so long, futher tying up the website (I admit to being guilty of this) in the fear that the remaining products would be sold out (not unfounded, Bad Girl was sold out and then kindly restocked by Sleek who had some backups for press events and all the Pout Polishes that were still in stock that I'd wanted were sold out, foundation testers, concealers and Contour Kits all went) and possibly stemming some of the frustration that customers were feeling on the Facebook page. After the initial wave had passed, many of the international buyers could actually access the site and make their purchases which seemed to annoy the UK customers a bit as products then began to sell out without UK customers even getting an opportunity to get them. Not to mention that a lot of people, international and domestic alike, had been up very early for the sale. One user had the sale start at seven am in her time zone and was understandably frustrated when so many hours later nothing had been achieved. All of this just basically pissed people off and stressed out the staff. Sleek, we love you, but please think out things like this a bit more. ELF, for example (though a bigger company) regularly holds little "free shipping" or "30% off of x line" deals on their Facebook page and don't have anywhere /near/ this kind of meltdown. Someone suggested staggered time slots like Next do, perhaps you'd want to look into that?
Anyway. I was one of the lucky ones who managed to order - eventually. Anyone else ordered (or has any horror stories)?
I apologise for the sheer incoherency of this rant. I can write better, swear!
Anyway. School appropriate look (ish) that lasted well chip wise.
/blames everyone but herself :D
Who else picked up stuff from their sale? (doesn't have to be polish related, I've seen some lovely dresses floating around the blogosphere!)
Told you I'd get round to one of these eventually ;)
From memory I believe the middle one, which looks black in the photo but that's only because my photography skills (or lack thereof) are seriously appalling, is called Totally Teal. And it is a very unique teal colour which is why I picked it up :P It's almost like a creme finish, but not? I assumed it would be metallic, but it's not quite. Very confusing. I wouldn't have bought this for full price but at £1.75, it was just about right.
The black one is called Glamourous Black or something equally as unimaginative and I can't be bothered to go find the bottles and scour them for the names so when I'm actually reviewing these I'll name them then lol.
Last but best. I don't care how disrespectful that sounds to the other products, I've been wanting - no, craving - this for an age. Since the summer at least. I AM A FANGIRL FOR THIS PALETTE. And I usually only say that about my favourite K-pop girl groups/boy bands but I feel the term can be applied here. I was totally an Urban Decay virgin, pure, untouched. Except for those loose pigments. *shifty eyes*
I'll do a proper, in depth (sort of. By now, I'm sure all of my followers - so many! Happy dance - are aware of how easily I get sidetracked. Oh look, something shiny! Must investigate!) later on, but if this palette were a man, I'd totally tap that. Plus now my mum has got one and everything. It's so cool!
Fangirling over, what have your best purchases of November/October been?
- No, I haven't forgotten about the giveaway lol, and also I still need to do one of those "November" posts. It's all coming lol :P
They made my fingers look really nice and glamourous, but I hadn't realised just how much of a pain having incredibly long, potentially breakable fingernails is. Take typing. The keys on my laptop are dumb anyway, let alone with those nails. How was I meant to touch-type with those beasts? I had to resort to the "two fingers" method.
Great for scratching though. :D
Yes. The removal.
I took these off about two days after I put them on because the fact I couldn't type properly really bugged me and also I had tried to paint them, removed the polish with non-acetone remover (I double and triple checked that it was indeed acetone-free) and yet it removed the white part of the nail and left the false nails a lot softer and weaker than they had been previously, which I wasn't pleased about seeing as it said on the packet that you could use acetone-free remover on them. So I soaked them in acetone remover and it took ages for them to come off (had to use the orange stick in the packet to prise them off my fingers) and loads of glue was left over which then had to be scraped off. All in all, it's kind of a "well what do you expect for a pound?" type deal. *shrugs*
Note - students, be wary of people offering you sweets. One of my friends offered me one today and I ate it and then threw it at him because he'd painted it with that Stop N Grow stuff some people put to stop themselves biting their nails. VILE. And my aim sucks so it only bounced of his jumper. Someone else that he did it to managed to get him in the head with it, and he said it hurt, though, which I found incredibly funny. So yeah. Beware, I telleth thee.